Refund & Returns Policy
Effective Date: 20/09/2025
At GLAWUP, we aim to provide products that inspire calm, beauty, and intentional living. If you are not completely satisfied with your purchase, we offer the following returns and refund options.
1. Eligibility for Returns
To be eligible for a return or refund:
The product must be unused, in its original packaging, and in the same condition as when you received it.
Returns must be requested within 14 days of delivery.
Sale items, limited editions, or pre-order items may have special return terms, which will be clearly stated on the product page.
2. How to Request a Return
Contact us at email@glawup.com with:
Your order number
The item(s) you wish to return
Reason for the return
Our team will respond within 2 business days with instructions and a return shipping label if applicable.
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping fees are non-refundable, except in cases where we shipped the wrong item or the product was defective.
4. Exchanges
Exchanges are available if you wish to swap an item for another of equal value, subject to availability.
To request an exchange, follow the same steps as a return and specify the desired replacement item.
5. Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at email@glawup.com with a photo of the issue.
We will either replace the item at no extra cost or issue a full refund, including shipping.
6. Shipping Returns
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly sent.
We recommend using a trackable shipping service to ensure the product reaches us safely.
7. Important Notes
Personalized or custom-made items are non-returnable, unless they arrive damaged or defective.
Refunds may be delayed if the returned product is missing components or not in its original condition.
8. Contact Us
If you have any questions about our Refund & Returns Policy, please reach out to us:
Email: email@glawup.com
Phone: +65 8095 4728