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Privacy Policy

Effective Date: 20/09/2025

At GLAWUP, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

1. Information We Collect

We may collect the following types of information when you interact with our website:

a) Personal Information

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information (processed securely via third-party payment providers)

b) Non-Personal Information

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • IP addresses and general location data

c) Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You may choose to disable cookies in your browser, but some features of the website may not function properly.

2. How We Use Your Information

We use your information for the following purposes:

  1. Order Processing and Fulfillment – To process your purchases, arrange delivery, and provide customer support.

  2. Account Management – To create and maintain your user account.

  3. Communication – To send order confirmations, updates, promotional messages (if you opt-in), and respond to inquiries.

  4. Website Improvement – To analyse user behaviour, improve website design, products, and services.

  5. Legal Compliance – To comply with applicable laws and regulations.

3. How We Share Your Information

GLAWUP does not sell or rent your personal data. We may share information in limited circumstances:

  • Service Providers: Payment processors, shipping companies, analytics providers.

  • Legal Obligations: If required by law or to protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third-party providers we work with are required to protect your data and use it only for the purpose of providing services to us.

4. Security of Your Information

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.

Note: No online system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

Under Singapore’s Personal Data Protection Act (PDPA), you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate personal data.

  • Withdraw consent for marketing communications.

  • Request deletion of your personal data where applicable.

To exercise these rights, contact us at glawupsg@gmail.com.

6. Cookies and Analytics

We use cookies and third-party analytics services, including:

  • Google Analytics – To understand user interactions and improve website performance.

  • Marketing platforms (e.g., email providers) – To track opt-in campaigns.

You can manage your cookie preferences via your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” revised accordingly. We encourage you to review this page periodically.

10. Contact Us

For inquiries, please contact us at:

Email: glawupsg@gmail.com
Phone: +65 8095 4728